Q: How often can they use your services?

A: "Ultimately, this will depend on various factors. Since each individual has unique needs and preferences, we will discuss these during your initial free consultation. Your budget—especially if you are 'plan managed'—and your specific requirements will also influence the options available."

• Regular Weekly Clients - Many clients will use services 1–3 times per week for ongoing support (e.g., shopping, cleaning, social outings)

. • Respite or Occasional Use Clients - Others may book monthly or whenever needed for caregiver relief, transport, or specific appointments.

• Social Programs & Activities - Clients may attend group activities or events once or twice a month, depending on availability and interest.

No matter your circumstances, we are committed to providing the right level of care to support your unique journey.

Q: Who can access your services?

A: Our services are available to:

• NDIS participants

• Private clients (self-funded)

• Aged care recipients

• Carers in need of respite

Q: Do you offer after-hours or weekend support?

A: Yes. We understand that care doesn’t stop at 5pm. We provide flexible support — including evenings, weekends, and overnight — based on your schedule and needs.

Q: Can I choose my support worker?

A: Yes. We believe in choice and control. We’ll work closely with you to understand your preferences and match you with a support worker who fits your needs, values, and personality.

Q: Do you service all areas of Hervey Bay?

A: Yes. We proudly support clients across Hervey Bay and surrounding areas. If you’re nearby and need assistance, just reach out and we will let you know how we can help.

Q: How do I get started?

A: Starting is simple:

1. Contact us for a free consultation

2. We’ll talk about your goals and support needs

3. Together, we’ll create a personalised care plan

4. You decide how and when support begins — we’re here to guide, not pressure.

Contact Us Today

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