Q: How do I get started?

A: Starting is simple:

1. Contact us for a free consultation.

2. We’ll talk about your goals and support needs.

3. Together, we’ll create a personalised care plan

4. You decide how and when support begins — we’re here to guide, not pressure.

Q: What makes LK Support & Respite Services different?

A: We’re a local Hervey Bay provider built on lived experience, not just business. Our founder, Lile Kostevska, has spent a lifetime caring for others — personally and professionally.

We pride ourselves on being:

• Honest

• Reliable

• Compassionate

• Truly client-focused

"We don’t just say we care, we show up every time."

Q: Are your staff qualified and experienced?

A: Absolutely. Every member of our team holds:

• Relevant certifications (Disability, Aged Care, Community Services)

• NDIS Worker Screening Check and Police Clearance

• First Aid and CPR

• Ongoing training and supervision - more than that, our team brings compassion, respect, and genuine care to every visit.

Q: Who do you support?

A: "We provide support to people of all ages in Hervey Bay, QLD." "We help NDIS and Aged Care participants access the care and support they need through their plans and funding.

Primary clients:

- Elderly individuals needing home support or companionship.

- People with disabilities (NDIS participants).

- Family caregivers seeking short-term respite.

- Individuals recovering from illness or surgery who need temporary assistance.

* Age is not a barrier as we cater for all ages, our young and our elderly.

Q: Who pays for your services?

A: We have various clients and payment options.

- Clients themselves (self-funded).

- Family members or guardians.

- Government programs (e.g., NDIS, My Aged Care).

- Community organizations or case managers coordinating funded care.

Q: How do you pay for support privately?

A: If you’re choosing to pay for support privately, you have two convenient payment options: credit/debit card payments or direct debit. Both methods are secure, and LK Respite and Support Services will provide you with invoices and receipts for all transactions to assist with record-keeping.

Q: How do I pay for support with a home care package?

A: If you are a client paying for support work with a Home Care Package, LK Respite and Support Services will send the invoices straight to your HCP provider. You will receive a copy of each invoice via email.

Q: What services do you provide?

A: At LK Support & Respite Services, we offer a range of personalised care options, including:

✔ Personal Care Assistance – Help with daily activities and self-care.

✔ Community Access – Support to engage in social and community activities (transport to appointments, shopping, outings, social participation).

✔ Health Care Assistance – Managing medical needs and well-being

✔ In-Home Support – Providing comfort and care in your own home (daily personal care domestic support, companionship).

✔ Respite Care – Giving caregivers a well-deserved break (day, overnight, and emergency support for carers).

* We tailor every service to suit your individual needs, lifestyle, and goals.

Q: How often can they use your services?

A: "Ultimately, this will depend on various factors. Since each individual has unique needs and preferences, we will discuss these during your initial free consultation. Your budget—especially if you are 'plan managed'—and your specific requirements will also influence the options available."

• Regular Weekly Clients - Many clients will use services 1–3 times per week for ongoing support (e.g., shopping, cleaning, social outings)

• Respite or Occasional Use Clients - Others may book monthly or whenever needed for caregiver relief, transport, or specific appointments.

• Social Programs & Activities - Clients may attend group activities or events once or twice a month, depending on availability and interest.

* No matter your circumstances, we are committed to providing the right level of care to support your unique journey.

Q: Who can access your services?

A: Our services are available to:

• NDIS participants

• Private clients (self-funded)

• Aged care recipients

• Carers in need of respite

Q: Do you offer after-hours or weekend support?

A: Yes. We understand that care doesn’t stop at 5pm. We provide flexible support — including evenings, weekends, and overnight — based on your schedule and needs.

Q: Can I choose my support worker?

A: Yes. We believe in choice and control. We’ll work closely with you to understand your preferences and match you with a support worker who fits your needs, values, and personality.

Q: Do you service all areas of Hervey Bay?

A: Yes. We proudly support clients across Hervey Bay and surrounding areas. If you’re nearby and need assistance, just reach out and we will let you know how we can help.

"I finally feel like someone truly understands what we need. LK Support & Respite Services has been a lifeline for our family. Their team is compassionate, reliable, and always goes the extra mile. I honestly don’t know what we’d do without them."

— Karen M., Hervey Bay

"From the very first visit, I knew I was in safe hands. They don’t just care for you — they care about you. LK Support & Respite Services helped me regain my independence with dignity."

— Jason T., NDIS Participant

"I’ve worked with other providers before, but none compare to the kindness and consistency of LK Support & Respite Services. They genuinely treat clients like family."

— Angela D., Carer

"What I appreciate most is their honesty and the way they actually listen. I feel heard and supported every single time. You won’t find better people than this."

— Melissa K., Client Advocate

"Reliable, respectful, and truly kind-hearted — LK Support & Respite Services delivers everything they promise. They’ve changed our lives for the better."

— Mark & Helen S., Family Clients

"I was nervous trusting someone new with my dad’s care, but now I wish we’d found them sooner. The peace of mind they give us is priceless."

— Rebecca N., Daughter & Full-Time Worker

"Not just support — real connection. LK Support & Respite Services didn’t treat me like a number. They saw the person behind the plan, and that made all the difference."

— Ethan R., Disability Client

“I used to feel like life was passing me by. Since joining LK Support & Respite Services, I’m back out in the community — shopping, socializing, even visiting the beach again. They gave me more than support; they gave me my confidence and freedom back.”

— Rhonda B., Hervey Bay

“Every community outing feels like I’m spending time with a trusted friend. Whether it’s a medical appointment or coffee with friends, they’re always patient, kind, and focused on what I need. I’m more independent now than I’ve been in years.”

— Tyrone W., NDIS Participant

"The care I receive at home is second to none. They help me with the practical things, but it’s the respect they show that stands out. I’ve had other services before, but nothing compares to the warmth and professionalism of LK Support & Respite Services."

— Margaret F., Aged Care Client

"Knowing Mum is being looked after by someone who truly cares takes a huge weight off our shoulders. LK Support & Respite Services has brought comfort, consistency, and dignity back into her life — and ours too."

— Danielle H., Daughter & Family Carer