What makes LK Support & Respite Services different?
We’re a local Hervey Bay provider built on lived experience, not just business. Our founder, Lile Kostevska, has spent a lifetime caring for others — personally and professionally.
We pride ourselves on being:
• Honest
• Reliable
• Compassionate
• Truly client-focused
We don’t just say we care — we show up, every time.
Are your staff qualified and experienced?
Absolutely. Every member of our team holds:
• Relevant certifications (Disability, Aged Care, Community Services)
• NDIS Worker Screening Check and Police Clearance
• First Aid and CPR
• Ongoing training and supervision
But more than that, our team brings compassion, respect, and genuine care to every visit.
WHO DO YOU SUPPORT?

• As a NDIS provider, we help NDIS participants access the care and support they need through their plans and funding.
• We also offer our services to privately financed clients.

PRIMARY CLIENTS:
- Elderly individuals needing home support or companionship.
- People with disabilities (NDIS participants).
- Family caregivers seeking short-term respite.
- Individuals recovering from illness or surgery who need temporary assistance.
*Age is not a barrier as we cater for all ages, young and old.
WHO PAYS FOR YOUR SERVICES?
- Clients themselves (self-funded).
- Family members or guardians.
- Government programs (e.g., NDIS, My Aged Care).
- Community organizations or case managers coordinating funded care.

HOW DO YOU PAY FOR SUPPORT PRIVATELY?
If you’re choosing to pay for support privately, you have two convenient payment options: credit/debit card payments or direct debit. Both methods are secure, and LK Respite and Support Services will provide you with invoices and receipts for all transactions to assist with record-keeping.

HOW DO I PAY FOR SUPPORT WITH A HOME CARE PACKAGE?
If you are a client paying for support work with a Home Care Package, LK Respite and Support Services will send the invoices straight to your HCP provider. You will receive a copy of each invoice via email.

What services do you provide?
At LK Support & Respite Services, we offer a range of personalised care options, including:
• In-home care (daily personal care, domestic support, companionship)
• Community access (transport to appointments, shopping, outings, social participation)
• Respite care (day, overnight, and emergency support for carers)

We tailor every service to suit your individual needs, lifestyle, and goals.

✔ Personal Care Assistance – Help with daily activities and self-care
✔ Community Access – Support to engage in social and community activities
✔ Health Care Assistance – Managing medical needs and well-being
✔ In-Home Support – Providing comfort and care in your own home
✔ Respite Care – Giving caregivers a well-deserved break
HOW OFTEN CAN THEY USE YOUR SERVICES?
• Regular Weekly Clients - Many clients will use services 1–3 times per week for ongoing support (e.g., shopping, cleaning, social outings).
• Respite or Occasional Use Clients - Others may book monthly or whenever needed for caregiver relief, transport, or specific appointments.
• Social Programs & Activities - Clients may attend group activities or events once or twice a month, depending on availability and interest.

No matter your circumstances, we are committed to providing the right level of care to support your unique journey.
Who can access your services?
Our services are available to:
• NDIS participants
• Private clients (self-funded)
• Aged care recipients
• Carers in need of respite
If you're unsure about your eligibility, we’re happy to guide you through the process.
Do you offer after-hours or weekend support?
Yes. We understand that care doesn’t stop at 5pm. We provide flexible support — including evenings, weekends, and overnight — based on your schedule and needs.
Can I choose my support worker?
Yes. We believe in choice and control. We’ll work closely with you to understand your preferences and match you with a support worker who fits your needs, values, and personality.
Do you service all areas of Hervey Bay?
Yes. We proudly support clients across Hervey Bay and surrounding areas. If you’re nearby and need assistance, just reach out — we’ll let you know how we can help.
How do I get started?
Starting is simple:
1. Contact us for a free consultation
2. We’ll talk about your goals and support needs
3. Together, we’ll create a personalised care plan
4. You decide how and when support begins — we’re here to guide, not pressure

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